Frequently Asked Questions
COVID-19 ResponseAs we all know, this is a unique and difficult time in our community. Our first priority is the safety of our audiences, artists, volunteers and staff. We appreciate your patience and understanding as more information develops regarding the pandemic that is at the top of all of our consciousness.
You may have heard that Governor Baker has ordered a closure of non-essential businesses and a temporary ban on events. Consequently, have made the difficult decision to cancel or reschedule most shows for the indefinite future. If you have tickets to one of our upcoming events, we are communicating specific options to our loyal ticket buyers for each of the impacted performances. Again, thank you for your patience and support during this difficult time.
Staff continue to work remotely, responding to concerns in a timely manner, while our conservatory classes have moved online. Our box office window is closed to the public at this time, but please feel free to email firstname.lastname@example.org with questions and we will respond as soon as possible. If you have an urgent need, our dedicated box staff will be available by phone at 877.571.7469 Monday through Friday from 10 AM - 6 PM.
More than 80% of The Hanover Theatre's income comes from ticket sales, fees and other revenues related to performances. The loss of that revenue will have a significant impact on the theatre. We will emerge from this difficult time, resilient and prepared for the future, but we need your help. Please consider a contribution to The Hanover Theatre COVID-19 Resiliency Fund today as we navigate these unprecedented and uncertain times. The Hanover Theatre is a nonprofit institution, and donations are tax-deductible to the full extent allowed by law.
We know that you too have been greatly affected by this crisis. Please take care of yourself and prioritize your health above all else. We remain optimistic that one day in the not-so-distant future, we will be bringing you joy, hope and laughter through Broadway, music and more. We believe in the role we play as a destination for cultural events of all kinds, as a community gathering place and as a catalyst for downtown revitalization through our 200,000 visitors each year.
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In the rare situation where the Hanover Theatre must cancel a performance, all ticket holders will be contacted with information regarding refunds. The Hanover Theatre reserves the right to reschedule a performance date or time, and all ticket holders will be contacted with information about their right to a refund if the new date or time is not acceptable. The Hanover Theatre reserves the right to substitute non-headliner performers without offering refunds.
Drinks and food purchased at the theatre may be brought into the seating areas at most performances. Outside food and drinks are not allowed.
If your tickets are lost or stolen, there is no need to worry! Please call the box office during our box office hours, where we have a record of all ticket sales. Visit our Contact Us page for box office hours.
Directions and parking information are available here.
As a courtesy to other patrons and to the performers, the use of cellular phones, beepers, radios, and anything else that goes beep, buzz, or whir is not permitted within the theatre. Please make sure that you turn off your electronic devices before attending a performance.
By becoming a member of The Hanover Theatre, you will be helping to bring outstanding performances to a world-class, historic venue right here in Central Massachusetts.
You will also reap the benefits of membership, including advance email notification of all events, early access to tickets, discounts on most performances, and discounts at participating restaurants through the theatre’s Gourmet Program. A Friend Level membership is just $75, and is 100% tax-deductible. Join, support, and enjoy today!
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This is a feature of our computerized ticketing system that will allow patrons to purchase tickets online and then bring "tickets" from their computer's printer. This feature is currently available for some, but not all performances.
Yes, the Hanover Theatre is available for rental to appropriate organizations for certain functions. Please contact special events coordinator, Mark Steina at 508.471.1799 or email@example.com for more information.
Seating chart is available here.
"Will call" is a term that is used to let you know that your tickets will be at the box office, and can be picked up the evening of the performance at the "will call" window.
Worcester offers a wide variety of dining experiences. Click here for some of our personal recommendations for where to dine downtown, so that you can plan a wonderful evening out in one of Forbes' Top 10 Most Livable Cities in America.
Wheelchair seating can be purchased online, by phone at 877.571.SHOW (7469), or in person at our box office. Wheelchair seating is indicated with the following popup message: "This seat is reserved for wheelchair patrons. If purchased, the seat will be removed for wheelchair accessibility."
The Hanover Theatre has gift certificates available in any denomination for recipients to use in full or for partial payment for event tickets. Please call our box office at 877.571.SHOW (7469) for more information, or purchase online.
It is generally impossible for touring shows and performances to be rescheduled, and so we do not cancel events due to inclement weather. As is the case with other touring performances and sporting events, ticket sales revenue belongs to the touring show, and we can’t refund purchases without their permission. We will do our best to exchange your tickets to an alternate performance of the same show, if applicable. Please leave extra time to travel to the theatre and do not endanger yourself.
You can protect your investment by participating in Booking Protect, a ticket insurance option. You can choose to select Booking Protect as an add-on before finalizing your transaction. Booking Protect is only available at the time of purchase and allows you to receive a full refund of the purchase price should you or anyone in your party be unable to attend due to injury, illness, adverse weather and more.
If you wish to advertise in The Hanover Theatre programs, please contact Diane Pieciak, senior sales manager at 508.930.2424 or firstname.lastname@example.org.
1. Call the box office directly at 877.571.SHOW (7469) Visit our Contact Us page for office hours.
2. Visit us online TheHanoverTheatre.org
3. Come in and see us at the box office at 2 Southbridge Street, downtown Worcester, MA. Visit our Contact Us page for box office hours.
4. Use an order form when applicable. Email to email@example.com or snail mail to 2 Southbridge Street, Worcester, MA 01608.
The use of cameras, videos and other recording devices are strictly prohibited during performances. Offenders may be removed from the theatre without compensation.
Lobby doors open one hour prior to each performance. Please allow time for travel and parking. Doors to the theatre's seating area typically open thirty minutes prior to curtain time.
The Hanover Theatre encourages people to enjoy theatre together, and groups of 15 or more may be eligible for a discount. Please call Diane Pieciak at 508.930.2424 to discuss options for your group. In addition to early access to tickets, members and subscribers receive discounts to most shows. Call the box office at 877.571.SHOW (7469) or visit the Membership and Subscriptions pages for more information.
Everyone must have a ticket for admission. Standing room is not permitted, though in some cases we do have lap seating. Please call us at 877.571.SHOW (7469) for more information.
Unfortunately we are unable to offer refunds for tickets purchased. If you are unable to attend a performance for which you have tickets, please consider giving those tickets to a friend or family member. If that is not possible, The Hanover Theatre will accept your tickets up to 48 hours prior to curtain call as a tax-deductible donation. Please be sure to mark your tickets as "donated" and retain them for your records. Booking Protect is also available at the time of purchase and allows you to receive a full refund of the purchase price should you or anyone in your party be unable to attend due to injury, illness, adverse weather and more.
Credit cards with a billing address outside of MA, CT, RI and NH will be limited to 4 tickets per person/credit card, regardless of the number of transactions. We reserve the right to cancel any ticket orders if they are purchased with intent for resale. Ticket purchases are closely monitored; any sales above set parameters are subject to cancellation without notice. All tickets purchased by patrons from states other than MA, CT, RI or NH will be held at the Box Office for pick-up. A valid photo ID and the credit card used to purchase will need to be presented when picking up the tickets.
The number of emails you receive will depend on your communication preferences in your account. We send regular monthly emails, emails about specific shows and offers, show reminders and show follow-ups.
As a non-profit organization, we rely on volunteers for many important positions at the Theatre. Please click here for more information on how to apply for numerous volunteer opportunities.
Merchandise is available at most performances, in the entry level lobby area.
Please speak with the house manager or any member of the ushering staff if you need first aid or have any sort of accident or medical emergency. Insurance regulations require that such instances be documented immediately.
Foam earplugs are available at the concierge desk free of charge.
There are many creative opportunities for you and your company or business to sponsor activities or items and thereby gain recognition and make it possible for our not-for-profit to bring world-class performances to Worcester. Please contact Nel Lazour at 508.471.1770 or firstname.lastname@example.org for more information.
No - we went to great lengths to preserve the theatre's natural acoustic properties during the 2008 restoration, and our state-of-the-art sound system is designed to bring clear and uniform sound to every seat. "Good sound" is extremely subjective however, and it is not uncommon for us to get both positive and negative feedback from patrons seated near one another at a specific performance. It is also worth noting that Broadway touring productions and most concerts tour with their own sound systems and audio engineers, and sometimes "tie in" to our in-house system in order to use our under-balcony and upper-balcony speakers to supplement their own. They "mix" the sound to the liking of the show's director or the performing artist; and to the satisfaction of most audience members. The Hanover Theatre's Mighty Wurlitzer Organ is 100% acoustic, and as its pipes are located above the seating boxes to either side of the theatre, it is naturally slightly louder in balcony seats than in the rear orchestra.
In theatre, the orchestra right is organized by even numbers, so the odd numbers are skipped over. Orchestra left is organized by odd numbers, meaning the even-numbered seats are skipped over, so yes they are in fact together!
Yes, there is an automated teller machine located in the first floor lobby, to the right of the lobby bar.
In the case of Broadway Series performances, these are offered for sale first as a 5, 6 or 7-show subscription package, beginning each spring. We have more than 4,000 subscribers who commit to the full season in advance, for which they receive first access to seats and the opportunity to "lock in" those seats year after year. Beginning in the summer and early fall, the Broadway series shows are then made available to single ticket buyers. For all other performances, note that theatre members have the opportunity to purchase tickets generally a week or two before the public.
For information on how to become a member and get earlier access to the best seats, click here.