Plan ahead

Plan ahead for your trip to the theatre.

The following is presented to inform our patrons and to maintain an orderly theatrical environment and experience. These policies notwithstanding, management will always strive to be fair, ethical and understanding of our patrons’ needs. Visit our FAQ page for answers to frequently asked questions.

Ticket and Weather Policies
Booking Protect: Protect your investment by participating in Booking Protect, a ticket insurance option.  You can choose to select Booking Protect as an add-on before finalizing your transaction. Booking Protect is only available at the time of purchase and allows you to receive a full refund of the purchase price should you or anyone in your party be unable to attend due to injury, illness, adverse weather conditions and more.

Inclement Weather Policy: It is generally impossible for touring shows and performances to be rescheduled, so we do not cancel events due to inclement weather. As with other touring performances and sporting events, we are unable to refund tickets. In extreme weather conditions we will do our best to exchange subscriber and member tickets to an alternate performance, if applicable. The theatre strongly recommends that you add on ticket insurance at the time of ticket purchase through Booking Protect to protect your purchase.

Resale of Tickets for Profit: Ticket holders may on occasion be in a position where they have purchased tickets that they later cannot personally use and will want to donate, give, trade or sell these tickets to friends or acquaintances. Management does not discourage private transactions of this nature. However, we may take appropriate actions to thwart the organized resale of tickets for profit by third parties, which we do not condone. The public is advised to be careful purchasing tickets from individuals they do not know personally, as such tickets may be void and in such cases admission to the theatre will be denied without compensation.

Standing Room: All persons entering the theatre must have a valid ticket, and are not allowed to stand in the back or aisles.

Children: All patrons MUST have a valid ticket. Parents are discouraged from bringing children under five years of age to performances which are not specifically oriented to children. Parents must remove any disruptive children from the theatre into the lobby. For these reasons, and for the comfort of all audience members, please consider carefully whether it is appropriate for you to bring children under five to the theatre.

Groups: Attending the theatre is even more fun when you bring a group. Groups of 10 or more may be eligible for a discount. For information, contact Amy Osborn at 508.471.1763.
Getting Here and Parking
Using your GPS? Be sure to use 551 Main Street in Worcester.

If you pre-paid for parking when you purchased your tickets, park at the Federal Plaza Garage. Additional parking is available at other garages within walking distance of the theatre. Be sure to take note of "no parking" signs when parking in one of the marked lots or on the street. Also remember to bring cash for parking, as parking lots and garages collect fees on the way in to facilitate quicker exits after the show.

Find more detailed driving and parking directions here.
Accessibility
Accessible Seating and ADA Provisions: The Hanover Theatre is committed to providing access and an enjoyable visit for persons of different abilities. Spaces are reserved for patrons who use wheelchairs and for their ambulatory companions. Please be sure to mention if any special accommodations are required (including low vision, hard of hearing, limited mobility, etc.) when purchasing tickets.

Assistive Listening Devices: Devices are available. Please inquire at the box office or ask an usher. These cannot be reserved in advance, but the number of devices available should be sufficient for the usual demand. You will be asked to leave your driver’s license as a deposit.
Prohibited Items and Activities
Prohibited items and activities include (but are not limited to) smoking, weapons, outside food or drinks, camera or recording devices, cell phones not silenced or set to vibrate, laser pointers, disruptive or abusive language, pets (except those assisting persons with disabilities), and persons exhibiting intoxication or drug use. Offenders may be removed from the theatre without compensation.
Policies When at the Theatre
First Aid: Please speak with the house manager or any of the ushers if you need first aid or have any sort of accident or medical emergency. Insurance regulations require that such instances be documented immediately.

Cameras (Recording Devices): Our standard policy is that all such devices are prohibited from use in the theatre, and offenders may be ejected without compensation.  On rare occasions, specific performers or engagements may request that this policy be suspended, in which case we will advise our patrons by covering lobby signage which lists the standard policy. All members of the press or media must receive advance authorization from the PR department to use cameras or recording devices inside the theatre and must display identification upon arrival.

Cell Phones: Out of respect to the performers and to fellow audience members, please remember to silence all cell phones while in the theatre. Also please note, there is no telephone which is manned throughout the performance. Please be sure to leave your cellular number with anyone who may need to reach you during an emergency, and in the event of an emergency please take your call in the lobby.

Children: All patrons MUST have a valid ticket. Parents are discouraged from bringing children under five years of age to performances which are not specifically oriented to children. Parents must remove any disruptive children from the theatre into the lobby. For these reasons, and for the comfort of all audience members, please consider carefully whether it is appropriate for you to bring children under five to the theatre.
Concessions
Please do not bring outside food and drinks to the theatre. Snacks and beverages are available for sale in the lobby.

We now offer mobile drink and concession ordering. Skip the line at the bar or concessions when you arrive at the theatre or at intermission. Search "Noble" in the App Store or Google Play Store and download the Noble Bar app prior to arriving and you can order right from your seat.  View the menu and place your order on your phone. Grab your drink from the express pickup area in the lobby window bar when notified!
Make it Dinner and a Show
Consider dinner or drinks at on of our Gourmet Partners. Theatre members and subscribers receive exclusive discounts!
Lost and Found
Management is not responsible for lost or stolen items. Items found at the theatre will be held by the house manager. If you have lost an item, please contact the box office as soon as possible to make a report. You will then be contacted if the item has been found. Retrieval of the item is the responsibility of the customer. Items not claimed within 30 days will be donated or disposed of without compensation.