Plan Your Visit

Accessible Seating and ADA Provisions: The Hanover Theatre is committed to providing access and an enjoyable visit for persons of different abilities. Spaces are reserved for patrons who use wheelchairs and for their ambulatory companions. Please be sure to mention if any special accommodations are required (including low vision, hard of hearing, limited mobility, etc.) when purchasing tickets.

Assistive Listening Devices: Devices are available. Please inquire at the box office or ask an usher. These cannot be reserved in advance, but the number of devices available should be sufficient for the usual demand. You will be asked to leave your driver’s license as a deposit.

Find more details on our accessibility options here

Prohibited Items

• Outside food and beverages
• Backpacks, suitcases, briefcases
• Oversized bags larger than 14″ x 14″ x 7″
• No cameras or recording devices (other than a cell phone)
• Electronic devices (other than a cell phone)
• Weapons—including firearms, knives, mace
• Lasers or distracting lights
• Noise-making devices
• Posters and banners
• Pets (service animals are allowed)

Prohibited items will not be held in the front of house for safekeeping.

Code of Conduct
The Hanover Theatre is committed to providing a safe, professional, and memorable experience for our patrons, staff, and guests. We ask that our patrons and guests do the same while in our venue.

The following is prohibited:

• Public intoxication
• Vaping or smoking inside the venue
• Using offensive language, physical contact, gestures, or derogatory comments regarding a person’s race, ethnicity, religion, creed, disability, age, sexual orientation, gender, gender identity/expression, or national origin
• Attempting to resell tickets inside or outside of The Hanover Theatre property
• Vandalizing The Hanover Theatre property and belongings

Violations of the Code of Conduct may result in a letter of disinvite.

Letter of Disinvite
A letter of disinvite is a formal written letter that informs the patron they are no longer welcome on the premises and that their presence could result in legal action if found on location.

Management is not responsible for lost or stolen items. Items found at the theatre during a performance will be taken to the Concierge desk located in the first-floor lobby. Once a show concludes, please contact the box office at 877.571.7649 as soon as possible to file a report. You will be contacted if the item is found. Retrieval of the item is the responsibility of the patron. Items not claimed within 30 days will be donated or disposed of without compensation.

Whether you’re driving and parking in a nearby garage, taking public transportation or simply walking from a nearby attraction, getting to the theatre is a breeze. If you pre-paid for parking when you purchased your tickets, park at the Federal Plaza Garage. Additional parking is available at other garages within walking distance of the theatre. Be sure to take note of “no parking” signs when parking in one of the marked lots or on the street.

Ticket Insurance: Protect your investment by participating in Booking Protect, a ticket insurance option. You can choose to select Booking Protect as an add-on before finalizing your transaction. Booking Protect is only available at the time of purchase and allows you to receive a full refund of the purchase price should you or anyone in your party be unable to attend due to injury, illness, adverse weather conditions and more.

Inclement Weather Policy: It is generally impossible for touring shows and performances to be rescheduled, so we do not cancel events due to inclement weather. As with other touring performances and sporting events, we are unable to refund tickets. In extreme weather conditions we will do our best to exchange subscriber and member tickets to an alternate performance, if applicable. The theatre strongly recommends that you add on ticket insurance at the time of ticket purchase through Booking Protect to protect your purchase. During Worcester snow parking bans, the Federal Plaza Garage is heavily used by city residents. If the Federal Plaza Garage is full, the next closest parking locations are the McGrath (Library) Lot and the Worcester Common Garage. For all municipal parking lot and garage locations, please visit the city’s website.

Resale of Tickets for Profit: Ticket holders may on occasion be in a position where they have purchased tickets that they later cannot personally use and will want to donate, give, trade or sell these tickets to friends or acquaintances. Management does not discourage private transactions of this nature. However, we may take appropriate actions to thwart the organized resale of tickets for profit by third parties, which we do not condone. The public is advised to be careful purchasing tickets from individuals they do not know personally, as such tickets may be void and in such cases admission to the theatre will be denied without compensation.

Standing Room: All persons entering the theatre must have a valid ticket, and are not allowed to stand in the back or aisles.

Children: All patrons MUST have a valid ticket. Parents are discouraged from bringing children under five years of age to performances which are not specifically oriented to children. Parents must remove any disruptive children from the theatre into the lobby. For these reasons, and for the comfort of all audience members, please consider carefully whether it is appropriate for you to bring children under five to the theatre.

Groups: Attending the theatre is even more fun when you bring a group. Groups of 10 or more may be eligible for a discount. For information, contact Amy Osborn at 508.471.1763.

First Aid: Please speak with the house manager or any of the ushers if you need first aid or have any sort of accident or medical emergency. Insurance regulations require that such instances be documented immediately.

Cameras (Recording Devices): Our standard policy is that all such devices are prohibited from use in the theatre, and offenders may be ejected without compensation. On rare occasions, specific performers or engagements may request that this policy be suspended, in which case we will advise our patrons by covering lobby signage which lists the standard policy. All members of the press or media must receive advance authorization from the PR department to use cameras or recording devices inside the theatre and must display identification upon arrival.

Cell Phones: Out of respect to the performers and to fellow audience members, please remember to silence all cell phones while in the theatre. Also please note, there is no telephone which is manned throughout the performance. Please be sure to leave your cellular number with anyone who may need to reach you during an emergency, and in the event of an emergency please take your call in the lobby.

What time should I arrive?
For the general public, lobby doors open one hour prior to the posted event time. Depending on ticket sales, lobby doors may open 90 minutes prior to the posted event time. The house typically opens 30 minutes prior to the posted event time. Please check the event page for information and updates specific to that event.

What if I arrive late? What is the latecomer policy?
You may be asked to wait in an entry hold. Each show sets the entry hold policy for allowing those who arrive past curtain time into the theatre. Patrons must wait in the lobby until the show has approved The Hanover Theatre staff to allow them into the house.

What is an entry hold?
An entry hold is when a show or event requires patrons who have not taken their seats before the start of the show to refrain from entering the house. Many shows, especially Broadway tours, have entry holds. Patrons must wait in the lobby until the show has approved The Hanover Theatre staff to allow them into the house.

How long are entry holds?
Entry holds vary by show and are often communicated day-of. Some shows dictate the entry hold to be 15 or 20 minutes, after a specific song during applause, or just one minute.

Why do shows have entry holds?
Entry holds take place due to talent performing in the aisles, minimal lighting in the house, blackout and scene transitions, entrances and exits, or even a quiet moment where the show requires little to no distraction.

Does your venue have an ATM?
No, none of our spaces have an ATM.

Does your venue offer a coat check?
No, we do not have a coat check.

Outside food and drinks are not allowed in the theatre. Food and beverages are sold at our concession stands, however, and can be brought into the theatre.

Please be mindful and open any noisy packaging before the show starts for minimal disruptions during performances for everyone’s enjoyment.

Consider dinner or drinks at one of our Restaurant Partners. Theatre members and subscribers receive exclusive discounts!