Theatre FAQs

If you bought directly through us, we will have a record of your transaction. Please call the ticketing office during business hours at 877.571.7469 for assistance.

Be wary of buying tickets from any third party website. We have no way of validating or replacing tickets that have been purchased through any website other than TheHanoverTheatre.org. We cannot seat or refund you for an invalidated ticket.

Gift certificates are available in any denomination and are redeemable in advance for any of our upcoming performances, conservatory classes and membership levels.

Please note that gift certificates are non-refundable. They are handled as cash and cannot be replaced if lost or stolen. Possession of a gift certificate does not guarantee the availability of tickets to any specific performance.

Yes! We are proud to provide opportunities for community and educational enrichment through our Community Fundraising Assistance Program, which supports the efforts of nonprofit organizations by donating a limited number of tickets to performances at the theatre. Approved requests that meet our guidelines will receive two tickets to an upcoming performance based on availability. If you would like your organization to be considered for a ticket donation please complete the form on Donation Match. Please no phone calls.

Unfortunately, we are unable to provide gift certificates as donations.

In the rare situation where The Hanover Theatre must cancel or reschedule a performance, all ticketholders will be contacted with information on next steps, including their right to a refund if they are unable to attend the new date and time. Please log into your account and update your contact information and communication preferences to ensure we can get in touch with you.

The Hanover Theatre reserves the right to substitute non-headliner performers without offering refunds.

If you purchased parking in advance for a rescheduled show through ParkWhiz, your parking reservation will automatically be transferred to the new corresponding date.

Full package subscribers have the benefit of exchanging tickets into an alternate performance of the same show. Subscribers must contact a customer service and sales associate no later than 48 hours prior to the ticketed performance.

It is generally impossible for touring shows and performances to be rescheduled, and so we do not cancel events due to inclement weather. As is the case with other touring performances and sporting events, ticket sales revenue belongs to the touring show, and we can’t refund purchases without their permission. We will do our best to exchange your tickets to an alternate performance of the same show, if applicable. Please leave extra time to travel to the theatre and do not endanger yourself.

You can protect your investment by participating in Booking Protect, a ticket insurance option. You can choose to select Booking Protect as an add-on before finalizing your transaction.  Booking Protect is only available at the time of purchase and allows you to receive a full refund of the purchase price should you or anyone in your party be unable to attend due to injury, illness, extreme weather conditions and more. Note that Booking Protect only applies to extreme weather conditions where the government has issued a travel warning.

We strongly recommend you protect your booking with Booking Protect as all tickets are non-refundable. You can add refund protection to your order allowing you to apply for a full refund should you or anyone in your party be unable to attend the event through the following circumstances:

• Injury, illness (including pre-existing medical conditions) or death happening to you, or an immediate family member.
• Burglary or fire at your residence in the 48 hours immediately before the event.
  Adverse weather including snow, frost, fog or storm where the Government have issued travel warnings.
• The breakdown, accident, fire or theft of a private vehicle en route to the event.
• You being made redundant from or relocated for work which you were unaware of at the time of booking.

If you purchased Booking Protect ticket insurance and wish to request a refund, please submit an application through the Booking Protect Refund Portal.

Groups are a minimum of 10 people for the majority of shows. Group offers vary by show and performance, please call 508.471.1689 for more information about specific shows and offers. Groups cannot be booked online, please contact [email protected] for more information.

Wheelchair seating can be purchased online, by phone at 877.571.7469 or in person at our box office. Wheelchair seating is indicated online with the following popup message: ‘This seat is reserved for wheelchair patrons. If purchased, the seat will be removed for wheelchair accessibility.’

As suspicious transactions rise across the industry, The Hanover Theatre and Conservatory reserves the right to cancel any ticket orders purchased or suspected of being purchased with the intent for resale without notice. All tickets purchased by patrons living outside MA, CT, RI, NH, VT or NY will be held at will call for pickup. A valid photo ID must be presented when picking up the tickets. Both mail and print at home/mobile tickets are available to residents of MA, CT, RI, NH, VT and NY only.

When checking out, make sure to select the Print at Home / Mobile delivery method. The tickets will be attached to your order confirmation as a PDF that you can print at home.

To add the tickets to your Apple Wallet, click the ‘Add to Wallet’ button next to each seat in your confirmation email.

In the case of Broadway Series performances, first access to seats is exclusive for Broadway full package subscribers. There are over 4,000 subscribers who commit to the full season in advance and have the opportunity to ‘lock in’ those seats year after year. Click here for more information on Broadway subscriptions and the exclusive benefits subscribers receive.

In the case of non-Broadway Series performances, Broadway subscribers and theatre members typically have access to a limited-time presale before tickets go on sale to the public. Click here for information on becoming a member for early access to tickets.

Yes! Seat numbers are even on the right side of the theatre and odd on the left side of the theatre. Seat numbers in the center are numerically sequential.

If you bought directly through us, we will have a record of your transaction. If not, THT’s customer service and sales staff will do their best to help you with whatever sticky situation you may find yourself in with a reseller. While we cannot refund money you paid to a
reseller, we can supply you with any necessary information to cancel charges on your credit card and do our best to get you into affordable seats so you can still see the show.

Read Buyer Beware: Tips & Tricks for Spotting Scalpers for more information on how to spot ensure you’re getting the best seats at the best price, directly from THT.

Orchestra seating offers the most legroom in a theatre–a happy byproduct of the theatre’s conversion to a movie palace in the 1960s. Loge seating also offers particularly spacious seating. Balcony seating is as it was originally constructed in 1926 and offers legroom comparable to most historic venues, and better than some. Those with longer legs may wish to avoid balcony seating where legroom can be tight.

Our state-of-the-art sound system is designed to bring clear and uniform sound to every seat. Most touring productions, however, come with their own sound systems and audio engineers, and ‘tie in’ to our in-house system in order to use our under-balcony and upper balcony speakers to supplement their own. They ‘mix’ the sound to the liking of the show’s director or the performing artist and to the satisfaction of most audience members. ‘Good sound’ is extremely subjective and it is not uncommon for us to get both positive and negative feedback from patrons seated near one another. If you feel that a performance is too loud for you, ear plugs are always available at the concierge desk in the theatre lobby.

The Mighty Wurlitzer Organ is 100% acoustic and, as its pipes are located above the seating boxes on either side of the theatre, it is naturally slightly louder in the balcony than in the rear orchestra.